Saturday • April 20
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The BPAE and Achieving Exceptional Customer Service
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On this edition, learn all about the Business Performance Analysis Engine, and how it can help your business thrive. Then, Robert Moment, CEO and founder of the Moment Group, discusses customer service, and why your competitors keep screwing it up.
Episode Segments:
How to use the MSG Business Performance Analysis Engine
Tom welcomes Neil Brown, Vice President of Marketing for the Mentoring Success Group. Neil talks about MSGs online Business Performance Analysis Engine, or BPAE, and how it can help your business not only survive, but thrive in todays difficult economy.
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Using the MSG Business Performance Analysis Engine Part Two
In the second part of our conversation with Neil Brown, find out more about the BPAE, including how it works, how it is used, and the specific results it generates.
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Providing Exceptional Customer Service to Achieve a Competitive Advantage
Toms guest is Robert Moment, CEO and founder of The Moment Group. Robert is a leading innovative customer service expert, a small business coach and an author. He talks about the state of customer service with our troubled economy, and why no one, especially your competitors, can seem to get it right.
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Robert Moment - Part Two
Robert Moment describes the characteristics of a great customer service representative, the best ways to handle customer complaints, and reveals the three most important things you can do to achieve a competitive advantage.
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Guest(s) Appearing on this Episode
Neil Brown
Neil currently serves as the Vice President of Marketing for Mentoring Success Group LLC. His mission is to show entrepreneurs and small business owners and managers how to use the Business Performance Analysis Engine located at in order to achieve a competitive advantage within their industry. Neil is a graduate of Cornell University, Bachelor of Science, Agricultural Economics; Boston College, MBA, Quantitative Marketing and Corporate Finance; and Stonier Graduate School of Banking.

Click Here to Visit His Website

Robert Moment

Robert Moment is a leading innovative customer service consultant, small business coach, author, and self-confessed corporate dropout. After almost two decades of working with iconic American companies like Nextel, Eastman Kodak, Citicorp, Bank of America, and Xerox, Robert now works exclusively with small business clients, translating his corporate knowledge and experience into small business practices that foster success. Robert's greatest talent is seeing hidden possibilities, overlooked assets and underperforming activities and resources that no one else recognizes and turning them into great business assets. Over the years, Robert has discovered that proper customer service training is essential to every business's success. He is an energetic, engaging customer service speaker who can motivate your customer service team to greater heights. Robert teaches small business owners to set trends, not just follow them - innovation and integrity form the basis of the Moment Group's system for success. Robert challenges his clients and his students to succeed by introducing multiple customer service problems and outstanding solutions that will work every time. Broadening horizons and inspiring greatness, Robert allows small business owners to leave behind preconceived boundaries and put their customers' needs in the forefront with outstanding customer service training that will yield immense profits.

Click here to visit his website.