Hardwiring Flow

You know you have great healthcare providers. But are your systems and processes letting them maximize the time they spend with patients? Quint's guest is Dr. Thom Mayer, and he will discuss one of the most critical issues facing healthcare leaders today: Patient flow.

Episode Segments:

Studer Group Radio: Assessing Flow In part one, we learn about Dr. Mayer’s medical career and background, as well as his current activities. Then, Dr. Mayer explains how he analyzes flow in the ER, and the first things he focuses on: demand and waste removal.
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Studer Group Radio: Explaining Flow Dr. Meyer explains how he helps organizations see the benefit in improving flow; why it matters and what the benefits are for the hospitals and the patients. Then, we discuss the importance of Hospitalists in managing in-patient care.
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Studer Group Radio: Hardwiring Flow Dr. Meyer shares his top recommendations for those who are serious about hardwiring flow in their operations. He also gives advice on how to maximize the Hospitalist in your organizations.
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Links to Related Websites:

Nuts And Bolts Of Operational Excellence In The Emergency Department Improve patient flow and build service and operational excellence in your Emergency Department as Jay Kaplan, MD, FACEP and Stephanie Baker, RN, MBA, CEN, both with extensive and ongoing real-life ED experience, share proven tactics such as Provider in Triage, Rounding for Outcomes, Discharge Phone Calls, Key Words at Key Times and AIDET.

Hardwiring Flow By Thom Mayer, MD, FACEP, FAAP And Kirk Jensen, MD, MBA, FACEP You know you have great healthcare providers. But are your systems and processes letting them maximize the time they spend with patients? It's a deeply important question. Even the best, most talented, most compassionate healthcare providers are only as good as the context in which they practice. Organizations must set them up to do their best possible work. Only when patients flow smoothly through the care process can physicians, nurses, and other care providers execute their tasks efficiently and effectively. Hardwiring Flow: Systems and Processes for Seamless Patient Care, by Drs. Thom Mayer and Kirk Jensen, delves into one of the most critical issues facing healthcare leaders today. Patient flow. Essentially, it means patients spend exactly the right amount of time at every juncture in their journey through an organization—just enough time to maximize their clinical outcomes in the most cost-effective manner.

Guest(s) Appearing on this Episode

Thom Mayer Dr. Thom Mayer has been widely recognized as one the nation's foremost experts in leadership, management, and customer service in healthcare. His skills as a speaker are legendary, and are attested to by the fact that he was named Outstanding Speaker of the Year for the American College of Emergency Physicians in the second year of the award, and has twice been given the "Over the Top" Award, which is given to the highest rated speaker of the year for the American College of Emergency Physicians. Dr. Mayer has given Keynote speeches at numerous national conferences, including those for The Studer Group. Dr. Mayer has published over 60 articles, 60 book chapters, and has edited ten textbooks on healthcare leadership, customer service, and emergency medicine. Dr. Mayer wrote Leadership for Great Customer Service, about which leadership guru Tom Peters said, "I honestly can’t remember when I’ve seen so much of so much importance crammed into a short book. This book is laser-like in its aim." Most recently, Dr. Mayer wrote Leadership for Smooth Patient Flow. Learn more about Dr. Thom Mayer