Hardwiring Flow
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Nuts And Bolts Of Operational Excellence In The Emergency Department ![]() |
Hardwiring Flow By Thom Mayer, MD, FACEP, FAAP And Kirk Jensen, MD, MBA, FACEP ![]() |
Guest(s) Appearing on this Episode | ||
Thom Mayer Dr. Thom Mayer has been widely recognized as one the nation's foremost experts in leadership, management, and customer service in healthcare. His skills as a speaker are legendary, and are attested to by the fact that he was named Outstanding Speaker of the Year for the American College of Emergency Physicians in the second year of the award, and has twice been given the "Over the Top" Award, which is given to the highest rated speaker of the year for the American College of Emergency Physicians. Dr. Mayer has given Keynote speeches at numerous national conferences, including those for The Studer Group. Dr. Mayer has published over 60 articles, 60 book chapters, and has edited ten textbooks on healthcare leadership, customer service, and emergency medicine. Dr. Mayer wrote Leadership for Great Customer Service, about which leadership guru Tom Peters said, "I honestly can’t remember when I’ve seen so much of so much importance crammed into a short book. This book is laser-like in its aim." Most recently, Dr. Mayer wrote Leadership for Smooth Patient Flow. Learn more about Dr. Thom Mayer |
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