Rounding Improves Clinical Outcomes, Employee Satisfaction and Saves Lives

Join Quint Studer, CEO of Studer Group, as he interviews Lyn Ketelsen, RN and Studer Group Coach Leader, in a discussion on hourly rounding, and how proper implementation can lead to a significant improvement in clinical, service and operational outcomes. During the interview Lyn highlights the results of a nationwide study of Hourly Rounding and how organizations that have hardwired this tactic have seen up to a 50% reduction in patient falls, a 38% reduction in call lights and a 15% reduction in hospital-acquired infections. In addition, Lynne shares how patient satisfaction increased significantly in the organizations that properly implemented hourly rounding and utilized rounding logs for validation.

Episode Segments:

Studer Group Radio: Hourly Rounding Lyn Ketelsen & Quint discuss the Studer Group’s study on hourly rounding & what it showed. They also discuss why hourly rounding is so important, and the impact it has on quality of care, as well as patient satisfaction.
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Studer Group Radio: The Whys and Hows Lyn explains the assessment process that is used to determine if a hospital is ready to implement hourly rounding. She also explains the why behind hourly rounding, and how a healthcare provider can prepare to start the program.
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Studer Group Radio: Validation and Results Quint & Lyn discuss how hourly rounds can be documented and validated to make sure they are being done properly. In closing, Lin shares some lessons and tips she’s learned about this process.
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Links to Related Websites:

Hourly Rounding: A Webinar With Lyn Ketelsen, RN, MBA Now more than ever, hourly rounding is the evidenced- based tactic vital to your organizations health. Research supports a reduction in falls by 50% and pressure ulcers by 14% through hourly rounding.

What's Right In Health Care 2009 Streaming Video - The Art And Science Of Nurse Leadership Nursing is the engine that drives much of the healthcare industry today. Nursing leadership at the manager and director levels can be where the rubber hits the road when it comes to an organization meeting its operational objectives. This summer, Studer Group will publish a nurse leader handbook outlining the art and science of nursing leadership. In this session we will preview some of information outlined in the book such as specific skills needed to drive operational results and ensure that if you need it to be done you have the skills to get it done.

Hourly Rounding DVD Hourly Rounding is not only a call light reduction strategy, but also a proven tactic to reduce patient falls by 50%, reduce skin breakdowns by 14% and improve patient satisfaction scores an average of 12 mean points.

The Nurse Leader Handbook The Nurse Leader Handbook: The Art and Science of Nurse Leadership helps "fill in the knowledge gaps" for the courageous and dedicated men and women who take on one of the most complex jobs in healthcare.

Hourly Rounding Resource Page Visit this Studer Group web page for a Case Study on hourly rounding and links to hourly rounding training resources.

Guest(s) Appearing on this Episode

Lyn Ketelsen During her 25 years as an RN, Lyn has experienced health care in a variety of settings. Her clinical nursing background is Pediatrics and Neonatal Intensive Care. Lyn has also worked with Acute Care, Managed Care, Clinics, Ambulatory and ER’s. Along with her clinical and nursing management experience, Lyn worked as an internal consultant to a regionally-based health system to improve the level of service provided across the health system. Blending her experience of operational management with her consulting role, she was successful in driving improvements in patient satisfaction from the 33rd to over the 80th percentile in just 18 months. Since joining Studer Group eight years ago, Lyn has worked with over 100 organizations to put prescriptive elements in place that build a culture of operational excellence and improve the level of patient, employee and physician satisfaction. Several of Lyn's partners have won the coveted Firestarter of the Month award and have presented at What's Right In Health Care because they have achieved and sustained results. In December 2008, Lyn received the Flame Award, which is Studer Group's highest honor for employees. It is awarded to staff who demonstrate consistent results and model behaviors. Lyn has co-authored a study in conjunction with the Alliance for Healthcare Research on reducing call lights which was published in AJN in September of 2006. Since that time hundreds of organizations across the country have seen marked improvements in quality and satisfaction for patients and efficiency and joy for nurses. In December 2007 the IHI recommended organizations implement hourly rounds. Lyn currently holds the position of Administrative leader of the coaching division within the Studer Group. She has demonstrated that not only can she coach leadersto higher levels of performance but she still walks the walk daily as the senior leader of this division. Studer Group Website