Saturday • June 15
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Excellence in the ER
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Quint Studer, founder and CEO of Studer Group interviews Stephanie Baker, RN, MBA, CEN. Stephanie has twenty years of clinical nursing and administrative experience in the areas of Emergency, Trauma, Flight and Critical Care medicine and proven results as she partners with medical facilities across the country. She is the author of Excellence in the Emergency Department and a much sought after national speaker.
Episode Segments:
 
Making Healthcare Better in the Emergency Departments
Stephanie Baker talks about her background in emergency medicine, & why she decided to go into that particular specialty. She then discusses the challenges in making a good emergency department, and some of the better practices she’s observed in triage.
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Improving ER Efficiency
Here in part two, Stephanie discusses door to Provider time; why it is such an important stat, and what can be done to improve it. She also talks about how to improve communication with patients, and left without being seen rates.
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Excellence in the Emergency Department
In the final part of our discussion, Stephanie reveals the 3 key things ER docs can do to improve their perception of care with patients. She also talks about closes with patients that work, and why she strongly believes it is possible to truly have excellence in the ER.
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Links to Related Websites:
Excellence In The Emergency Department: How To Get Results
Stephanie Baker, RN, MBA, CEN is author of Excellence in the Emergency Department: How to Get Results. Click the link to read a complimentary excerpt.

Nuts And Bolts Of Operational Excellence In The Emergency Department
Improve patient flow and build service and operational excellence in your Emergency Department as Jay Kaplan, MD, FACEP and Stephanie Baker, RN, MBA, CEN, both with extensive and ongoing real-life ED experience, share proven tactics such as Provider in Triage, Rounding for Outcomes, Discharge Phone Calls, Key Words at Key Times and AIDET.

Guest(s) Appearing on this Episode
Stephanie Baker
Stephanie has 20 years of clinical nursing and administrative experience in the areas of Emergency, Trauma, Flight, and Critical Care medicine and proven results with her partners around the country. Her consistent achievement of organizational results speaks to her ability to motivate senior leaders and staff, implement evidence-based tactics, drive accountability and create a culture of "always". Stephanie is an account leader and internal ED expert for Studer Group and best known for her ability to individualize her coaching plans to produce results. She is a national keynote speaker for the "Nuts and Bolts of Service and Operational Excellence in the Emergency Department" and is the leader for the Emergency Department service line. Her philosophy is "Sometimes we only get one chance," and her goal is to "make a difference, every patient, every time."

Learn more about Specialized Emergency Department Coaching from Studer Group.