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January 20, 2012

The Stalking Problem
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High profile stalking cases sometimes make the headlines. But the total number of cases each year may shock you – 3.5 million and rising. We’ll have the story. Then, if things sometimes feel hopeless or overwhelming, we’ll hear from a man who says taking responsibility at home or at the office can change everything in your community.
Episode Segments:
InfoTrak: Stalking on the Rise
Nearly 3.5 million people over the age of 18 are stalked each year in the United States. Michelle Garcia, Director of the Stalking Resource Center at the National Center for Victims of Crime talked about the most common stalker scenarios, and why the crime is so difficult to define. She also explained why new developments such as GPS and social networking sites have made it much easier for stalkers to target their victims.
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InfoTrak: How Taking Responsibility Changes Everything
John Izzo, author of Stepping Up: How Taking Responsibility Changes Everything” said that almost every problem, from personal and business challenges to social issues, can be solved if Americans looked to themselves to create change rather than expecting others to do it. He offered advice to employees who are afraid to speak up at work and how to encourage children to step up and improve problems they see in their community.
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InfoTrak: The Influence of Social Media
Social media sites like Twitter and Facebook have empowered consumers in many new ways. Ron Shevlin, Senior Analyst with Aite Group, an independent research and advisory firm serving the financial services industry explained how these new tools have made it much easier to complain about a problem or to influence corporate policies. He offered advice for the best ways for consumers to use social media to interact with companies.
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Links to Related Websites:
Stalking Resource Center
The mission of the Stalking Resource Center is to enhance the ability of professionals, organizations, and systems to effectively respond to stalking. The Stalking Resource Center envisions a future in which the criminal justice system and its many allied community partners will have the best tools to effectively collaborate and respond to stalking, improve victim safety and well-being, and hold offenders accountable.

Guest(s) Appearing on this Episode
John Izzo
Dr. John Izzo sees and feels the goodness many of us aspire to. As an author, community leader and inspiring speaker he has worked hard to talk about the essential elements of Leadership and the new frontier of that ever changing role. His interests are Development as it pertains to the individual as well at the company, Corporate Culture and the pursuit of creating places that support the individual as well as the corporate vision, and Personal Well-being in the fight to balance work and life. Dr. John Izzo has more than 19 years experience working in a wide variety of corporate settings. His clients include nonprofit organizations, Fortune 500 companies, Healthcare Organizations and mid-size companies. Over the last two decades, John Izzo has married his first career as a minister with his second career as a management & leadership consultant to help leaders create corporations and organizations where values and purpose are the foundations for success. Dr. Izzo spent five years as a senior organizational development consultant for Kaiser Permanente, and 4 years as Vice President of The Einstein Consulting Group, an international customer service consultancy prior to establishing his own firm. Currently he focuses on helping leaders and organizations reach sustainable success through the integration of purposeful leadership and business practices. John Izzo obtained his Bachelor of Sociology from Hofstra University in 1978 before completing a dual Masters degree from McCormick Divinity School in Theology while simultaneously attending the University of Chicago to complete his Masters in Organizational Psychology. Dr. Izzo then completed his Ph.D. in Organizational Communication from Kent State University shortly thereafter. He is the author of over 60 articles, and is the co-author of the best selling book “Awakening Corporate Soul: Four Paths to Unleash the Power of People at Work” and its companion workbook. His pioneering work has been featured on CNN, ABC World News, the LA Times, Canada AM, CBC Radio, The American Medical Journal, B.C. Business, The Seattle Times and the cover of Association Management Magazine on “Creating Inspiring Work Places”. His second book “Values-Shift: The New Work Ethic and What it Means for Business” (Prentice-Hall) defines how and why our work ethic is changing, and it focuses on the six major shifts people expect from work. As well, if offers practical ideas on what companies and managers can do to retain and inspire the people they need and value. Based on leading edge research and experiences with more than 200 companies, John Izzo helps people understand these shifting values and how they differ across generations and across gender. In 2004 Berrett Koehler published John's third non-fiction book titled "Second Innocence: Rediscovering Joy and Wonder" . It is a powerful book that blends personal stories with Dr. Izzo's thoughts on work, spirituality, relationships and daily life.

The Izzo Group

Ron Shevlin
Ron Shevlin is a senior analyst at Aite Group. He specializes in retail banking issues including sales and marketing technologies, customer and marketing analytics, loyalty management, P2P lending, personal financial management, social computing, online banking, customer experience and consumer behavior. Mr. Shevlin is a recognized thought leader for his pioneering research on right-channeling consumer interactions, the impact of customer advocacy on future purchase intention, and developing sense-and-respond marketing capabilities to improve sales and marketing efforts. He has been widely quoted in press, in publications such as U.S. Banker and Credit Union Management, and has been a keynote speaker at numerous industry/client events including BAI Retail Delivery, CUES CEO Network, DMA Financial Services, NICSA Technology Forum and Forrester Finance Forum. Prior to joining Aite Group, Mr. Shevlin was a vice president at Epsilon, where he led the database marketing firm's financial services consulting practice. He helped banks, brokerages, and credit card issuers assess their database marketing and analytics competencies, develop marketing strategies and plans, build marketing performance scorecards and measure customer engagement to improve their marketing effectiveness and efficiency. Prior to his time with Epsilon, Mr. Shevlin was a vice president and principal analyst at Forrester Research, heading up Forrester's research efforts on customer loyalty, profitability and consumer channel use in the financial services industry. As part of his consulting work, he conducted consumer research studies, developed predictive buying and channel usage models, designed effective online marketing campaigns and Web sites, and helped financial services firms craft profitable online channel strategies. Mr. Shevlin received an M.B.A. in Finance and Statistics from the University of Texas at Austin, and a B.A. in Economics from SUNY Binghamton. He is also the author of Everything They've Told You About Marketing Is Wrong, published in March 2008.

Aite Group