Monday • July 22
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Questioning Protocol
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Sharon welcomes Randi Redmond Oster, an author, electrical engineer and a mom, and now a leading speaker in Healthcare reform. She will discuss her book, Questioning Protocol, which chronicles her own experience and her son Gary’s care dealing with a chronic disease, while helping patients to navigate the healthcare system.
Episode Segments:
The Business of Medicine: Randi Redmond Oster

What happens when a woman's son is diagnosed with a chronic disease — Crohn's — and she has to put the brakes on her comfortable life in suburbia to deal with this health crisis? When that mom is an engineer, holds an MBA and is obsessed with processes, Protocol happens.
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Guest(s) Appearing on this Episode
Randi Redmond Oster
Randi Redmond Oster is a writer, engineer and mother who is a passionate advocate for patient management reform. When her 15 year-old son was hospitalized with complications from Crohn’s Disease, Randi’s business skills and maternal compassion kicked into high gear. In the hospital, she used her executive management training, her Six Sigma quality training and her experience in motivating employees to become her son’s best health care advocate. Living alongside her son in the hospital for nearly a month, Randi identified process improvements in the hospital, and wrote a book to help others learn from her experience navigating the health care system. Today her mission is to help others proactively prepare. She is a recognized leader in the Long Term Care insurance industry and is a frequent keynote speaker. Randi earned a Bachelor of Science in Electrical Engineering from Union College, and an MBA from Boston University. She is member of the National Association of Health Care Advocacy Consultants and National Association of Financial and Insurance Providers. Oster holds certifications as an LTCP – Long-Term Care Professional, a CLTC – Certified Long-Term Care Professional and a Six Sigma – Black Belt, GE. She is a frequent speaker and has been quoted in numerous publications.

Randi on Twitter

Randi's Website