Wednesday • December 13
CST 4:56 | EST 5:56 | MST 3:56 | PST 2:56 | GMT 10:56
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Business Technology Solutions
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Episode Segments:
 
Seizing the Initiative to Excel
Tom shares a commentary on the Mentoring Success Group, and how it can provide owners and managers of small and medium sized businesses the tools and resources to run a successful business.
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Exceptional Customer Service
The single most important way to achieve a competitive advantage is also perhaps the easiest. Its superior customer service. Robert Moment, CEO of the Moment Group, is an expert in this area, and he talks about how the state of the economy is affecting customer service, the importance of having a system in place, and the main qualities of a great customer service representative.
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Maximizing Your Technology Investments
Chris Mentch, owner and founder of Mentch Consulting discusses the types of businesses and business owners who utilize his services, offers advice to the technology-challenged small business owner on making their businesses more efficient, and the opportunities business owners have to leverage technology.
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Business Process Improvement Through Technology
Chris Mentch discusses automating processes its advantages and the competitive advantage technology can bring through collaboration and communication.
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Guest(s) Appearing on this Episode
Chris Mentch
Chris Mentch is owner and founder of Mentch Consulting. IT is his passion. His goal is to help businesses realize their full potential through the effective investment and implementation of technology. Chris holds a B.S. in Computer Science from Penn State University and has developed custom software and process improvement solutions for many companies. He currently lives in Erie, PA with his wife Laura and their golden retriever Ginger. They welcomed their first child in May of 2008.

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Robert Moment
Robert Moment is a leading innovative customer service consultant, small business coach, author, and self-confessed corporate dropout. After almost two decades of working with iconic American companies like Nextel, Eastman Kodak, Citicorp, Bank of America, and Xerox, Robert now works exclusively with small business clients, translating his corporate knowledge and experience into small business practices that foster success. Robert's greatest talent is seeing hidden possibilities, overlooked assets and underperforming activities and resources that no one else recognizes and turning them into great business assets. Over the years, Robert has discovered that proper customer service training is essential to every business's success. He is an energetic, engaging customer service speaker who can motivate your customer service team to greater heights. Robert teaches small business owners to set trends, not just follow them - innovation and integrity form the basis of the Moment Group's system for success. Robert challenges his clients and his students to succeed by introducing multiple customer service problems and outstanding solutions that will work every time. Broadening horizons and inspiring greatness, Robert allows small business owners to leave behind preconceived boundaries and put their customers' needs in the forefront with outstanding customer service training that will yield immense profits.

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