June 27, 2009

Get What You Pay for

What can you do when a product or service goes wrong, and the business doesnt seem to care about you as a customer? Well talk to a consumer expert for some good advice. Then, domestic violence can unfortunately start young; even when teens are at the dating stage. Find out what the warning signs are so you can protect your own teen.

Episode Segments:

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A New Guide for Customer Complaints Consumer advocate Ron Burley, author of Unscrewed: The Consumers Guide to Getting What You Paid For says that every four seconds, an American consumer has an unsatisfactory experience with a company. He believes that the traditional ways of complaining no longer work. He offered suggestions on how consumers can avoid the voicemail trap and convince customer service departments to resolve problems to their satisfaction.
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Teens & Domestic Abuse A study found that nearly ten percent of high school students said they had been "hit, slapped or physically hurt" by their dating partners in the previous twelve months. Rose Pulliam, President of the non-profit National Domestic Violence Hotline and an expert on domestic violence discusses the incidence of domestic violence among teens and how parents can recognize it. She also explained why her organization started a domestic abuse phone line for teens
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Improving Financial Literacy High school students flunked a recent survey on financial literacy, correctly answering only 52% of questions about credit cards, insurance and savings. Joe Peri, Executive Director of the National Council on Economic Education said a number of states have responded by requiring students to take money management courses in order to graduate. He also explained what parents can do to help their child to have a better understanding of financial issues.
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